1. All returns and order cancellation requests, must be pre-authorized by Element Recreation. Return Authorization requests will be answered during our normal hours of operation (Mon-Fri 8am Central time - 5pm Central Time). To return your item you will need to fill out our return authorization request form completely and accurately. We will respond with your return authorization number within one business day:
a) Your order number (was included on your invoice)
b) Your First and Last Name
c) Your email address
d) Your telephone number
e) Reason for returning merchandise
Go here to request a return authorization #: Return Authorizations
2. All returns must be shipped (postmarked) to Element Recreation within 21 days of the date your order(s) shipped. Please refer to the packing slip for confirmation of shipped date.
3. All returned merchandise must be in new and unused condition, and in the manufacturer's original package or box. Returned items must be in original packaging and shipped in a separate shipping container. For example: Helmets must be right-side-up in the manufacturer's box, and this box must be placed in a generic corrugated cardboard box with a padding element such as Styrofoam peanuts or packing paper; exception: shipping containers where the product was originally shipped to you in its original display box as the shipping container, such as an over-sized item that requires assembly. Packages and boxes returned to Element Recreation not meeting the above described criteria will be refused. Note: Helmets must be placed in their protective cover/bag before placing in their respective box to avoid damage to the finish of the helmet. Helmets not returned in their respective protective cover/bag before boxing may not be accepted by Element Recreation, and may be returned to the sender without further processing.
4. All manufacturer printed materials originally sent with your purchased item must accompany the returned merchandise. This includes any stickers, etc. that came with your shipment.
5. All returned merchandise must be shipped with the Element Recreation issued Return Authorization (RA) number clearly marked on the exterior of shipping carton / envelope.
6. Closeout, Blowout and/or Special Order items will not be accepted for exchange or return.
7. Shipping fees on returned merchandise are responsibility of the customer. Original shipping costs are not refundable. Items returned shipped "Freight Collect" will be refused.
8. Exchanges are subject to product availability.
